System errors

iTech Facilities Management has detailed error reporting for all modules.
Should an error occur and you have disabled the automatic submission of error logs (See System settings), please email the “Errorlog.txt” file along with your organisation name and client code to support@itechsupport.co.za for further analysis.
The error log is located in the FBM network shared folder and can be viewed in the Audit option of the Administration module.
In the event that an error occurs whilst logging an error, the existing error log is archived and a new log is started.
Should the system lose stability due to an unhandled error, start the Windows task manager (right click the task bar and select the 'Start Task Manager' option from the shortcut menu) and end the non responsive application (module) or end its associated process.
For Browser based clients, refresh or close the browser tab in which iTech Facilities Management is currently running.